1. What Information Does gula2 Collect?
When you register and use the gula2 platform, we collect several categories of information to ensure our services are delivered securely and effectively. The information collected includes:
- Full name and username
- Active email address
- Malaysian mobile phone number
- Date of birth (for age verification)
- Password in encrypted form
- EWallet details for MYR transactions
- Bank account number (where applicable)
- Deposit and withdrawal history in MYR
- Transaction records for internal audit
- Device type and operating system
- IP address and general location
- Browser type and version
- Screen resolution and language settings
- Games played and session duration
- Pages visited within the platform
- Login time and frequency
- User preference settings
2. How Is This Information Used?
Gula2 uses the information collected for specific, legitimate purposes only. We do not use your data for anything unrelated to the operation of the platform.
- Account management: Processing registrations, verifying identities and securely managing user accounts.
- Transaction processing: Facilitating deposits and withdrawals in MYR via local Malaysian payment methods.
- Platform security: Detecting and preventing fraudulent activity, unauthorised access, and account misuse.
- Service improvement: Analysing usage patterns to improve user experience and platform performance.
- Service communications: Sending important account, security or policy update notifications via email or SMS.
- Legal compliance: Meeting legal obligations and requirements from relevant authorities.
Gula2 will not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent.
3. How Do Cookies and Tracking Work on This Platform?
Cookies are small text files stored on your device when you visit the gula2 platform. They help us recognise returning users, remember language preferences and keep your login session secure.
There are two types of cookies used:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login state during an active session.
- Persistent cookies: Remain on your device for a set period to recognise returning visitors and save user preferences.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the platform.
Gula2 does not use third-party cookies for external advertising purposes.
4. How Is Your Data Stored and Protected?
Gula2 applies appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or disclosure.
Data protection measures in place
- Data encryption in transit using industry-standard security protocols
- User passwords are stored in hashed form and cannot be decrypted
- Internal access to user data is restricted to authorised personnel only
- Continuous system monitoring to detect suspicious activity
- Periodic security assessments conducted by our internal technical team
Data retention period
Active account information is retained for as long as your account remains active on the gula2 platform. Once an account is closed, certain records may be kept for the period required under Malaysian law or for dispute resolution purposes. Data that is no longer needed will be securely deleted.
Sharing with third parties
Gula2 may share necessary information with trusted payment service providers to process transactions in MYR. All third parties involved are bound by strict data protection agreements. Additionally, information may be disclosed to Malaysian government authorities where required by law or court order.
5. What Are Your Rights as a gula2 User?
As a registered gula2 platform user, you have certain rights regarding the personal information we hold about you. We respect and support the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via the support email.
If your information is inaccurate or incomplete, you may request a correction through your account settings or by contacting our support team.
You may request that your account and associated information be deleted, subject to legal requirements and any outstanding financial obligations.
To submit any privacy rights request, please contact the gula2 support team by email at: [email protected]. We will process your request within a reasonable timeframe and respond in writing.
6. Policy Changes and How to Contact Us
Gula2 reserves the right to update this privacy policy from time to time to reflect changes in our data practices or legal requirements. Users will be notified of any material changes via the platform or their registered email.
The "Effective Date" at the top of this page indicates when this policy was last updated. Continued use of the gula2 platform after any policy changes are published will be considered as acceptance of those changes.
For any questions, concerns or complaints regarding this privacy policy, please contact us:
Support Email: [email protected]
Your Privacy is gula2's Priority
We take our responsibility to protect every Malaysian user's data seriously. If you have any questions about how we handle your information, our support team is ready to help via the FAQs or email.